Support
Answers to common questions, and how to reach us.
Contact
Write to support@ananthamkrithrimam.com. We answer within two working days. For invoices, payment and cancelling, use the link in your Paddle e-mail.
Questions and answers
Where is my data?
In your browser, on your computer. Mappio has no account and no cloud copy. Use Settings › Backup to move it to another computer.
I lost my licence key.
It is in your purchase e-mail. If you can’t find it, write to support with the e-mail address you paid with and we send it again.
When does the Free allowance reset?
On the first day of each month. Updating documents for an application you already made never counts again.
Does it work on LinkedIn and XING?
Mappio reads job ads there. You fill and submit the application on their site yourself, which keeps your account safe.
How do I cancel Pro?
Through the link in your Paddle e-mail. Pro keeps working until the end of the period you paid for.
What does AI cost?
AI runs with your own Anthropic key, about €0.02–0.05 per letter, billed by Anthropic. Mappio adds nothing.
Which browsers?
Chrome and Edge first. Safari and Firefox follow later.