Refunds

First payment

If TeamRituals does not work out for your team, you get your first payment back in full when you ask within 14 days of it, without giving a reason.

Renewals and seat changes

Renewals are not refunded, but you can cancel at any time and the plan runs to the end of the paid period. Seats you remove during a period are credited pro rata against later payments. If you were charged by mistake, we always put it right.

How to ask

• Open the link in your Paddle receipt e-mail, or look up your order at paddle.net.
• Or write to us with your team’s name, and we arrange it with Paddle.

After a refund

The plan ends and the team becomes read-only. You can still export your data. We delete it 12 months later, after telling the owners by e-mail at least 30 days before.