Support

Answers to common questions, and how to reach us.

Contact

Write to support@ananthamkrithrimam.com. We answer within two working days.

Frequently asked questions

Which browsers does TeamRituals run in?

Google Chrome and Microsoft Edge (version 116 or newer) on Windows, macOS, Linux and ChromeOS. Safari follows later.

How do people sign in?

With their work e-mail address. TeamRituals sends a 6-digit code that is valid for 10 minutes. There are no passwords.

What is a ritual?

A recurring duty that the team agrees on, such as “Check overnight alerts” or “Daily stand-up”. It belongs to one person, a few people or everyone, on chosen weekdays, and is ticked off each day.

What does “done within grace” mean?

A ritual ticked after the day ended but within the team’s grace period (12 hours by default). It counts as done but shows that it was late.

What happens when someone is on leave?

Record the dates under the person’s leave. Their rituals for those days show as “on leave” and never as missed. No reason is asked for, and please do not record health details.

Who can change rituals and record leave for others?

Owners and admins. An owner can allow every member to do both in Team › Settings, which suits small teams that share everything.

How do seats work?

Every person on the team, including invited people who have not signed in yet, uses a seat. Removing someone frees the seat at once. Paying teams change the number of seats in Team › Plan & billing; Paddle charges or credits the difference pro rata.

Can we get our data out?

Yes. Owners and admins can download everything the team entered as one JSON file in Team › Export team data, also after a plan has ended.

Where is our data stored?

In the EU, in Frankfurt, Germany, with Supabase as our hosting provider. Details are in the privacy policy and the data processing agreement.

How do we cancel?

In Team › Plan & billing › Invoices & payment method, or by writing to us. The plan runs to the end of the paid period; after that the team is read-only and can still export its data. We delete the data 12 months later, after telling the owners by e-mail.

Do you have a data processing agreement for our company?

Yes. It is published on the Data processing page and applies automatically when you subscribe. If your company needs a signed copy, write to us.